Cancellation & No-Show Policy

At Boxx, we’re all about keeping things fair, flowing, and frustration-free—for you and every member of our community.

With limited spots in class and high demand, late cancellations and no-shows stop others from getting in. So, we’ve tightened up our cancellation policy to make sure everyone has a fair shot at booking and showing up for the sessions they love.

Cancellation Policy

We operate a strict 12-hour cancellation window for all studio classes.
If you cancel less than 12 hours before your class start time, a late cancellation fee or credit loss applies:

  • Class Packs + MINI Memberships: You’ll lose your class credit

  • Fitness MAXI Members: £10 late cancellation fee

  • Reformer or Combo Maxi Members: £20 late cancellation fee

All MAXI members get 1 late cancellation per month – no penalty. Late cancels can’t be reversed, so please only book if you’re confident you can attend.


No-Show Policy

Didn’t attend and didn’t cancel? You’ll be marked as a no-show and charged accordingly:

  • Class Pack + Mini Membership: You’ll lose your credit + be charged a £5 no-show fee

  • Fitness MAXI Members: £16 no-show fee

  • Reformer or Combo MAXI Members: £23 no-show fee

⚠️ Important:
Please check in on the iPad when you arrive. If you're not marked as attended, it may be treated as a no-show - even if you were in the room.

Customer service

For assistance, please email us at instudio@boxxldn.com


Happy to chat! Feel free to contact us using our form or chat service.